Morgan Gales
About Candidate
After earning my B.S. in Economics from the University of North Carolina at Charlotte, I started in quality assurance and technical support. I solved complex software and operational issues, refining my ability to diagnose problems and collaborate with development teams.
As a Senior Quality Assurance Analyst, I improved test coverage by 28%, identifying and resolving integration issues. My technical expertise led me to Tier III Operational Support, where I handled escalated issues, implemented feedback systems, and reduced ticket resolution time by 16%.
These experiences positioned me for Product Operations Management. I worked cross-functionally to streamline product rollouts, design KPI-driven dashboards, and improve operational efficiency. I led initiatives that aligned products with business objectives.
Now, I want to move into Product Management. I am looking for a role where I can apply my technical background, data-driven strategy, and user-focused problem-solving.
Location
Education
Economics
